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Phone: 888-278-3631

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Terms and Conditions

Privacy Policy

At Triangle Custom Clubs our Privacy Policy is very simple. We will not provide any personal information that you share with us to any person, organization or third party without your permission, unless required by law. We keep all information in secure areas and will inform you if we suspect that our security has been compromised.

30-Day Satisfaction Guarantee

The Triangle Custom Clubs 30-Day Satisfaction Guarantee allows you to receive your golf clubs and try them out at the course or driving range for a period of 30 days. During this period, if you are not satisfied with your new clubs, you can send them back (see “Return Procedure”) and receive a full refund for the price of the clubs. Shipping charges cannot be refunded.

The clubs must be in original packaging and must not show any signs of abuse. (See “Definition of Abuse to Clubs”) You are responsible for return shipping charges. We reserve the right to refuse a refund for any club that we deem abused.

Exclusions to the 30-Day Satisfaction Guarantee: All sales of closeout, used, and reconditioned items are final. They are, however, covered under our 12-month warranty unless otherwise specified.

12-month Warranty

At Triangle Custom Clubs, craftsmanship is guaranteed. All clubs carry a one-year warranty from date of delivery for the original owner against workmanship and breakage under normal playing conditions. Returns on merchandise will receive free return shipping. Triangle Custom Clubs will determine repairs and/or replacement. Proof of purchase is required. (See “Return Procedure”)

Exclusions to the 12-month warranty:

We reserve the right to inspect all returned products to determine the extent to which the warranty policy shall apply. For example, our warranty does not cover "running over your golf clubs with a golf cart", "close encounters with a tree", "accidents with concrete tee markers", "rusting from immersion in water hazards", or "other acts of God".

All joking aside - Clubs that are abused are excluded from warranty.

Definition of Abuse to Clubs:

Any shaft broken 2 inches or more above the hosel will be classified as an abused club.

Miss-hits that occur on the top of wood heads are considered abuse and are excluded from warranty.

Any dents on the top, bottom or sides of club head(s) will be considered abuse.

THE NEW OVERSIZE HEADS ARE VERY THIN TO KEEP THE WEIGHT DOWN. BE CAREFUL NOT TO SLAM THEM AGAINST THE GROUND, THEY WILL DENT.

Clubs that have had repairs (other than grip replacement) or changes in loft or lie voids the warranty.

(Although our clubs can be adjusted for loft and lie, we cannot verify the competence of the adjuster and cannot, therefore, be held responsible for damage incurred or future failure of the club)

Grips are not covered under the warranty since grips should be replaced every 3 – 6 months under normal use.

Return Procedure

All returns must be authorized and include a return authorization (RA) number supplied by Triangle Custom Clubs. Please contact us for a RA number

(The RA number is very important! It is how we track the return and any credits related to your order.) You must write the RA number on the outside of the box legibly and obviously. Packages that do not have an RA number on the outside of the box will be refused. Triangle Custom Clubs must receive goods within 15 days after an RA number has been issued. Shipments received after the 15 day period may be excluded from the warranty / guarantee.

Damaged on Arrival

If the product you ordered is damaged in the shipping process, please call us within 48 hours of receipt of your club(s). If Triangle Custom Clubs is not notified within 48 hours of receipt, we will have to assume that shipping did not cause damage and the 12-month warranty will apply.